Your goal is always to improve your business, and much of this is dependent upon your IT department and what takes place.
There may be all sorts of issues going on behind the scenes, and if you are not up-to-date on them, they can be causing problems with productivity, customer service, and much more.
The cloud is an incredible tool that allows you to manage things in real-time and rely on third parties to manage your network and the various aspects of your IT department for you.
Improve Network Downtime
If you experience network downtime in any capacity, this can be a problem.
Not only are your employees unable to get to the information that they need, it may also impact consumers being able to shop on your website, fellow lead generation forms, and more.
Often, businesses don't realize that their network has gone down because they are not monitoring it 24/7.
If it goes down at 2 AM and doesn't go back up until 3 AM, this is an entire hour where your network has been down, which means that consumers may not have been able to get to your site. The overall impact this could have is immeasurable, and that's a scary thought.
You need to know when your network goes down and have someone working to get it back online as quickly as possible, 24 hours a day. This is why cloud monitoring is an important service to have in place.
Depending upon the details of your business, you may incur penalties as a result of contractual commitments that you have in place.
For example, if you specify a service level and are unable to meet it because your network has gone down, the penalty could be monetary or it could result in the loss of a client.
Either way, you want to avoid these things by identifying flaws within your IT infrastructure.
You may have the ability to increase revenue by being able to cut outages that directly affect your business operations.
For example, if you have an e-commerce site that is housed on your network, each and every time your website goes out, people are unable to shop and therefore you are unable to earn revenue. While you could easily send out an email to let people know that the website was down, there is also the possibility of losing customers to your competition. When people are unable to get to a website, they generally look for another website – and this is when you have virtually hand in your customers over to the competition simply because you weren't monitoring your website and the network effectively.
Keep Employees Happier
Your employees are going to be happier if you constantly have cloud performance monitoring as well. This is because there will always be someone looking out for connectivity. They will be able to access the various services and systems that they need without having to wait.
Be More Proactive
Finally, using cloud-based monitoring will also allow you to be more proactive in planning for future business requirements.
Because he will be able to learn more about workload volumes and explore the various errors that have occurred within your network read you can then work towards eliminating these errors and improving overall queues and technologies.
Your business needs to be flexible and it depends on connectivity to the network. A solution needs to be implement that will allow you to monitor your network 24/7 so your IT team can learn more about the issues and how to make necessary changes.
Learn more about cloud-based performance monitoring by contacting NMSaaS today.